Terms and conditions
1 TERMS & CONDITIONS
Welcome to the eu.dorothyperkins.com website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order, you agree to be bound by these terms and conditions. Please also read our Privacy Policy regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please click here to email our Customer Services team.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any such changes.
2 PURCHASE OF PRODUCTS
When you place an order on our website we shall email you an acknowledgement. If there are any problems with your order we shall contact you.
Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
Once you have checked out and your order has been confirmed, you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. In particular, please note that no changes can be made to the delivery address you have provided once your order has been placed.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order for a legitimate reason, for example, in the following circumstances:
• the product ordered is unavailable from stock;
• we are unable to obtain authorisation of payment;
• an error is identified within the product information, including price or promotion; and/or
• if we suspect any fraudulent activity.
In any of these cases, we shall inform you accordingly. If a pricing error has occurred on a product you have ordered, our offer for the sale of this product may, at our option, be considered to have been made by mistake and thus null and void, because our consent was not properly given when making the offer.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.
3. YOUR DELIVERY
3.1 DELIVERY GUIDE AND COSTS
We currently offer Standard and 'Tracked & Faster' delivery for orders delivered to France and Germany.
| STANDARD DELIVERY TIMES | STANDARD COSTS | TRACKED & FASTER DELIVERY TIMES | TRACKED & FASTER COSTS | |
|
FRANCE |
5 working days when ordered before noon (EST). | 6,00 € delivery charge. | 12,00 € delivery charge. | 3 working days when ordered before noon (EST). |
|
GERMANY |
5 working days when ordered before noon (EST). | 6,00 € delivery charge. |
9,50 € delivery charge. |
3 working days when ordered before noon (EST). |
Both Standard and Tracked & Faster delivery is available over the Christmas period, but please note that Saturday, Sunday and UK Bank holidays are not classed as working days. A list of UK Bank Holidays is noted below. Customers are advised to check the estimated delivery day displayed at the checkout for updated delivery times.
All orders are shipped from the UK.
UK Bank holidays for 2013 are as follows:
1st January – New Year's Day
29th March – Good Friday
1st April – Easter Monday
6th May – Early May Bank Holiday
27th May – Spring Bank Holiday
26th August – Summer Bank Holiday
25th December – Christmas Day
26th December – Boxing Day
3.2 DELIVERY ADDRESS
Please note, no changes can be made to the delivery address you have provided once your order has been placed.
3.3 DELIVERY SERVICE
Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries.
3.4 TRACKING YOUR ORDER
If you wish to track your order and your tracking number begins with EK, please visit: http://www.parcelforce.com/portal/pw/track?catId=7500082. If your tracking number begins with RML and you have ordered using our Standard delivery service, unfortunately we are unable to track your parcel - please check our website for delivery times. Please note, the Parcelforce website is in English.
3.5 STANDARD DELIVERY PROMOTION
Free Delivery on orders over 75 €
1. By taking advantage of the free standard delivery offer (“the Offer”) you agree to these terms and conditions
2. The Offer entitles residents of Germany and France to free delivery on all orders of €75 or over made in a single transaction online at eu.dorothyperkins.com.
3. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards. Each customer can only use the voucher code once.
4. Normal refund policy applies.
5. The Offer is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. The Offer applies to our standard delivery service within France and Germany only.
7. Dorothy Perkins reserves the right to at any time (i) withdraw cancel or suspend this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iv) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
8. To the fullest extent permitted by law these terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
9. Promoter: Arcadia Group Brands Limited trading as Dorothy Perkins registered number 1016191. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL, England.
4. PRICE AND PAYMENT OPTIONS
4.1 PRICE AND PAYMENT OPTIONS
We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo and PayPal.
If you have paid on your credit or debit card, you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.
All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge.
4.2 CREDIT CARD VALIDATION
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against one or more third-party fraud prevention schemes. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our Privacy Policy.
4.3 VISA & MASTERCARD SECURECODE
Online Shopping Made Safe
We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.
Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.
If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Online Protection Benefits
• Shop online with added security and peace of mind.
• Your personal password is linked to your card only, and not to your computer.
• This security scheme will help to prevent unauthorised purchases.
How it works
When you reach the checkout process at euro.dorothyperkins.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
5. RETURNS
5.1 RETURNS
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
In the interests of hygiene we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.
All returns must be made by post.
5.2 RETURNS BY POST
To return an item, please log in to your account and select ‘Request a Return' from the ‘My Orders' section. Click the order number containing the items you want to return and follow the ‘Create Return' link next to the order number. Please select the items you wish to send back to us with a reason for each. You are required to return unwanted orders at your own cost.
Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local postal service office for mailing. Please remember to ask for a Certificate of Mailing and retain it for your reference - without this Certificate of Mailing we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of posting.
You can log in to your account here.
Please note that returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please click here to contact our Customer Services team.
The refund will be processed once your goods are received into our warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. Please note, all returns by post are processed by our UK warehouse. Customers will need to return unwanted items to: Dorothy Perkins Ltd, Spectrum for Arcadia, Burton Business Park, Torre Rd, Leeds, LS9 7DN, England, at their own cost. It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit from dorothyperkins. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services team with your order number. This process is for your convenience and shall in no way affect, restrict or amend your statutory rights as outlined elsewhere in these terms and conditions.
5.3 TYPES OF RETURNS
Returning Goods Bought as Special Offers
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for 40,00 €') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
Returning Goods which are of Unsatisfactory Quality or Unfit for Purpose
You can return goods which are of unsatisfactory quality or unfit for purpose to us by post by using the returns label and following the instructions in the “RETURNS BY POST” section. You must pay to send the item back, but if you contact Customer Services by clicking here quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs. Refunds will be credited to your original method of payment.
Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).
Please note, currently all returns are processed by our UK warehouse.
5.4 STATUTORY RIGHTS
Your statutory rights are not affected by our returns policy.
6 PRODUCT INFORMATION
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are European. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of VAT where applicable. After an order has been placed by you and confirmed by us, the price will not be changed unless we determine that the original pricing was incorrect. In that case we will notify you of the correct price and ask for your confirmation to ship the product at the correct price.
7 CONTACT US
If your question relates to an order or feedback regarding this website then please click here to contact our Customer Services team and we will endeavour to respond within 48 hours. Please note that Customer Services is closed on Christmas Day, Boxing Day and New Years Day.
8 GENERAL
For further details regarding the use of data supplied by you, please see our Privacy Policy. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of the Arcadia Group.
We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave euro.dorothyperkins.com and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
Times quoted in these terms and conditions are Central European Time, unless expressly stated otherwise.
To the fullest extent permitted by law, these terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. These terms and conditions do not affect your statutory rights. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Copyright © Dorothy Perkins
This website is owned and operated by:
Arcadia Group Brands Limited trading as Dorothy Perkins
Registered in England
Company No. 1016191
Registered address:
Colegrave House,
70 Berners Street,
London W1T 3NL, England
VAT No: GB169 0943 36